Changing your email address on Ylos should only be done in exceptional cases, such as loss of access, hacking, or other reasons that compromise the security of your information, since the email registered with Ylos involves both access to the desk and the platform and also impacts our communication with you.
Therefore, if you feel it is necessary to change your email address, you must open a support ticket and your access to Ylos will be blocked until this process is completed.
This measure is necessary to ensure the correct transition of information and accounts, and to avoid problems such as duplicate billing for the same user due to different email addresses.
What is the timeframe for changing your email address on Ylos?
Normally, the process is completed within 5 business days, but this may vary depending on the situation.